In an unplanned and unorganized fashion, Joe and I resume our conversation from last week about hostage negotiations. If you missed it, there are five stages to being an effective hostage negotiator. Joe and I dive into the first stage, which is active listening. How can you be a good listener? Tune in to the show to find out more!
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- [2:20] Vicky and Joe were at the pub Sunday night and…
- [3:55] So, what’s the topic for today’s conversation? Hostage negotiations!
- [4:35] Joe does a quick recap of the 5 stages to a successful hostage negotiation.
- [7:35] Okay, Vicky is holding the chickens hostage, what should Joe do?
- [8:35] If you’re dealing with a psycho chicken hostage-taker who needs eggs for cake, you now know what you have to do.
- [8:45] How does this hostage situation apply to business?
- [11:50] Another strategy hostage negotiators use is effective pauses within the conversation.
- [14:05] Pointing at people is really aggressive. This is why they use the ‘Thumb of Power’.
- [17:55] Mirroring is an important tactic. Repeat the last few words of what the customer said to let them know you’re listening.
- [21:10] If something is not clear to you, be sure to clarify!
- [24:50] Next week, Vicky and Joe will discuss the second stage to being a good hostage negotiator — the effective use of empathy!
Mentioned in This Episode: Businessforsuperheroes.com Businessforsuperheroes.com/inner-circle Businessforsuperheroes.com/borrow-my-brain Businessforsuperheroes.com/events/who-are-you Projectdingle.co.uk/
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